Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

About the Department/College

NAU Postal Services is a fully functioning USPS Post Office, offering mail and shipping services to the campus community. We process and deliver all inbound mail and USPS parcels for the Mountain Campus departments; as well as processing all mail and parcels for student population including other carriers (UPS, FedEx, Amazon, etc.). We also process all outgoing department mail and parcels.

About the Position

Mail Clerk position meets all daily mailing needs of the university as well as ensuring proper receipt of mail and packages. This position compiles and maintains records of items mailed or distributed to ensure access to timely and accurate information.

Mail Clerk informs faculty, staff, and students of changes in university mailing policies and serves as a point of contact to answer questions and resolve issues in a timely manner as well as meeting the financial processes of the retail and USPS sales operations.

Responsibilities Include

25% - Campus Deliveries

• Deliver inbound department mail and parcels on the campus delivery run.

25% - Production Mail Service

• Process all outgoing department mail and parcels through Quadient mailing machines and systems.

25% - Contract Station Sales

• Operating POS systems for USPS contract station and NAU retail sales.

15% -  Mail Processing

• Sorting inbound mail and parcels to department and student tubs/trays and boxing student mail.

10% - Customer Service

• Fielding phone calls, emails and customer inquiries at service counter, etc.
• Other duties as assigned.

Minimum Qualifications

• High school diploma.
• 1 years of relevant experience.

A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Associate’s degree.

Knowledge, Skills, & Abilities

Knowledge

• Working knowledge of tools, processes, and methods of campus mailing and retail/USPS sale operations.
• Knowledge of university mail maintenance methods and processes.

Skills

• Strong customer service skills.
• Data entry skills.
• Record keeping skills.

Abilities

• Balances competing priorities.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Communicates effectively.

Compensation

Salary range begins at $39,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.