Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
• Candidates should be based in the Flagstaff, Arizona region. 
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• For full consideration, applicants must submit a cover letter, resume, and three professional references are requested.

About the Department/College

Strategic Enrollment and Marketing focuses on recruiting and enrolling students as the cornerstone of NAU’s mission. By integrating marketing and communications alongside enrollment efforts, we (will) tell NAU’s transformative story to attract diverse learners and drive student success. Our work sharpens focus, aligns talent and resources with university priorities, and invests in high-impact strategies to ensure long-term sustainability. With unwavering commitment, we advance NAU’s vision as a leading engine of opportunity and excellence.

The division of Strategic Enrollment and Marketing (SEM) works to recruit, evaluate, select, enroll and assist a diverse community of undergraduate and graduate students to NAU. The division is responsible for all enrollment functions, research, analytics and operations.

Staff members are committed to providing excellent customer service and helping students achieve academic and personal success.

About the Position

The Admissions and Enrollment Services office is a dynamic environment which requires dedicated professionals to engage, excite, and enroll qualified students to Northern Arizona University to help meet enrollment goals. Student Recruitment Coordinator, Sr (SRC, Sr.) role position is intended for seasoned admissions professionals who have experience working in an admissions setting for at least two years. The Student Recruitment Coordinator, Sr. will work to apply the university’s recruitment strategies to identify, recruit, and enroll qualified new first year students across all education delivery modalities (e.g. Flagstaff, Community Campuses, and Online) from the assigned territory (in-state, WUE, and/or non-resident). The person hired must demonstrate a strong commitment to the values of student service, integrity, student success, diversity, and engagement. Cross-cultural competence and experience within a multi-cultural, collegiate environment is sought. 

Responsibilities Include

Recruitment – 40%

• Cultivates and manages a recruitment territory or territories to recruit qualified students to the university for all educational delivery methods.
• Coordinates, implements, and participates in visits to high schools, community colleges, businesses in the community, and other university sponsored and/or approved recruitment events.
• Recruits traditionally aged freshman students.
• Stays apprised of, and current on, new enrollment management strategies, and best practices for communication to prospective students, and other important constituents to meet University enrollment goals. Stays current on local, regional, and national trends pertaining to area of assignment and recruitment territories.
• Completes weekly reports related to recruitment, enrollment projections, personal schedule, travel, special programs, and professional development.
• Assists with the execution of on-campus and virtual visit programs as needed, including but not limited to Transfer Visit Days and Transfer First Fridays, Discover NAU, Explore Honors Day, Multicultural Recruitment Programs, and other recruitment programs, as well as on- and off-campus Orientation programs.
• Assists with the execution of off campus events: fairs, Tri-University events, student conferences, regional and national college fairs, and more.
• Provides presentations to a multitude of individuals and groups to communicate the vision, mission, values, and programs of the University.
• Supports the Admissions & Enrollment Services leadership team in the management of the recruitment team and their work with prospective students and their guests.
• Collects and analyzes data to determine the effectiveness of recruitment strategies in their respective recruitment territories. This will include reports through Business Objects, Enterprise Reporting, PeopleSoft, and Salesforce.

Program Strategy/Management – 20%

• Develops, implements, and maintains key Admissions and Enrollment Services programs to help facilitate the recruitment of qualified first-year students. Includes collaboration with other Strategic Enrollment and Marketing and University staff including, but not limited to the Student Service Center, Office of Scholarships and Financial Aid, Academic Affairs, and/or other Arizona Board of Regents partners (i.e. sister institutions).
• Interacts and maintains excellent working relationships with faculty, staff, students, and outside/community agencies in facilitating Admissions and Enrollment Services and Strategic Enrollment and Marketing program objectives.
• Represents the University, its mission, policies, and procedures to a broad range of constituents, particularly those in other segments of the education community, prospective students and families, personnel in high schools, community colleges, community-based organizations, businesses, etc.
• Develops and implements programming to meet the needs of prospective students and other constituent groups to the University (i.e. contemporary students/adult learners, honors students, students from ethnically and culturally diverse backgrounds, transfer students, first-generation students, etc.).
• Evaluates program effectiveness, assesses outcomes, and develops improved programming to achieve goals, and complete cost analyses for programs and events.
• Ensures training documents, policies, and territory reports are kept current and easily accessible by staff.
• Serves as a liaison to academic colleges and departments and collects important information and updates from our academic departments.
• Develops and maintains strong working relationships with academic partners.

Consultation/Communication – 20%

• Participates in trainings periodically on-campus in Flagstaff and throughout the state, as well as via web and/or phone. Collaborates with functional and subject area experts within and outside of Admission & Enrollment Services in the development of training materials, policies, and procedures.
• Work closely and collaboratively with high schools, high school counselors, parents, Community Based Organizations, community college counselors, transfer organizations, interested students, and their families.
• Counsel, guide, and advise prospective students, families, and other constituents in the completion of complex admission and financial aid forms, admissions requirements, transfer guidelines, cost of attendance, financial aid programs, and various other student and enrollment related services, programs, and opportunities.

Travel – 15%

• Work and/or travel on evenings and weekends, with heavier periods of evening/weekend work during the months of August to November, and February to April.
• Be available for some nights and weekends as needed in non-typical periods.  

Other – 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree.
• 3 years of relevant experience.
• Current and unrestricted Driver License needed to attend off site recruitment events.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s degree with preference given to student personnel, education, student affairs, business, or related field
• At least one year of progressively responsible administrative and/or supervisory experience (with preference given to directly related admissions/enrollment management experience).

Knowledge, Skills, & Abilities

Knowledge:

• Knowledge of the principles and practices pertaining to Admissions and Enrollment Services, as well as Strategic Enrollment and Marketing.
• Knowledge of issues pertaining to areas of assignment
• Knowledge of, or ability to learn, Zoom, Salesforce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools, Handshake, Microsoft Word, Excel, PowerPoint, and Teams

Skills:

• Skill in problem solving and decision making.
• Skill in establishing and maintaining effective and productive working relationships with on-campus and off-campus partners.
• Skill in program development and execution.
• Demonstrated skill to prioritize individual work tasks, but also to assist supervisors in prioritizing work tasks.
• Demonstrated skill in both verbal and written communication.
• Strong organizational and training/human development skills.

Abilities:

• Ability to work with people from diverse cultures and backgrounds.
• Ability to represent Northern Arizona University and Admissions & Enrollment Services in a professional manner.
• Ability and willingness to work numerous nights and weekends.

Compensation

Salary range begins at $51,085. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.