Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

About the Department/College

Student and Departmental Account Services is dedicated to providing accurate, compliant, and student-focused financial services for the university community. Our team ensures the precise billing and posting of tuition, fees, refunds, third-party payments, and departmental charges, while upholding all university, state, and federal requirements. We take pride in delivering responsive, solutions-oriented support to students, families, and campus partners, helping them navigate account processes with confidence. Through our commitment to accuracy, regulatory compliance, and exceptional customer service, we work to maintain the financial integrity of NAU and support each student’s path to success.

About the Position

This position has oversight of many processing functions within Student Accounts. Processes that ensure accounts are accurate and maintain a high level of data integrity to facilitate a smooth financial experience for our student Lumberjacks, family, and campus partners.

Responsibilities Include

75% - Student Account Processing:

• Responsible for processing the daily student refunding batch in coordination with campus partners verifying direct deposits and checks are balanced throughout the process.
• Manage refund check stock spreadsheet to track student refund numbers.
• Understanding and auditing student accounts for accuracy.
• Conducts monthly audits to ensure compliance with university policy and procedures.
• Manages the auto-deferred tuition payment plan and self-enroll payment plan process including system configuration, troubleshooting, and reporting.
• Assist in the resolution of identified duplicate direct deposit issues.
• Research and process student and departmental payment returns and charge-backs.
• Reviewing and responding to tuition payment plan petitions in a timely fashion, providing excellent customer service by understanding account activity. 

10% - NAU Departmental Coordination:

• Establish and maintain a working knowledge of policies and services offered by departments with whom the Student and Departmental Account Services works closely, e.g., Office of Scholarships and Financial Aid, Comptroller, Registrar, Undergraduate and Graduate Admissions, Student Service Center, Center for International Education, and the Veterans Service Center. 

10% - Customer Service:

• Acquire and maintain up-to-date knowledge of the Student & Departmental Account Services policies and processes for the purpose of answering inquiries either by phone, email or in-person.
• Apply knowledge to analyze/respond to matters requiring comprehensive knowledge of department policies and procedures; research and interpret various levels of information.
• Contacts various department personnel to resolve discrepancies or problems; answers inquiries regarding work being performed. 

5% - Departmental Assistance:

• Assist Student Accounts leadership with special projects.
• Cross train with coworkers to assist during outages.
• Develop and maintain process documentation. 
• Other duties as assigned. 

Minimum Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 3 years of accounting or finance experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Experience using:
  • People Soft
  • OnBase
  • Excel
  • Salesforce

Knowledge, Skills, & Abilities

Knowledge

• Advanced knowledge of account management tools, procedures, processes, policies, and concepts.
• Knowledge of government rules, regulations, guidelines, and procedures related to institutional charges as well as federal and institutional/campus-based student loans.
• Knowledge of university accounting practices.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Skill in account management.
• Excellent customer service skills

Abilities

• Prepares detailed reports on a timely basis.
• Has strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Balances competing priorities.
• Communicates effectively.
• Listens actively.

Compensation

• Salary range begins at $44,500.00. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.