Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

Campus Services and Activities (CSA) Functional Support maintains a high level of customer support for Campus Dining, Unions & Activities, Campus Events, Post Office, SUN Entertainment and more. https://in.nau.edu/campus-services-and-activities/.

About the Position

Campus Services and Activities (CSA) is seeking an Auxiliary Services Support Specialist, a Part-Time Temporary position.

This role involves monitoring, troubleshooting, and maintaining systems, applications, and equipment, as well as coordinating updates, testing, and on-site support in a high-volume customer-facing environment.

This in-person position will primarily support university auxiliary business units highlighted on the Campus Services & Activities website - https://in.nau.edu/campus-services-and-activities/.

Responsibilities Include

90% - Functional Support

• Provide highly responsive end user support to a wide range of mission critical technical components including point of sale terminals and peripherals, meal plan and declining debit systems, event ticketing, room and resource reservations and other auxiliary specific systems.
• Perform system and hardware maintenance including testing and applying vendor supplied updates, operating system updates, peripheral cleanings and point of sale configurations.
• Collaborate with internal support and technical teams and external with vendors.
• Manage assigned projects, tasks and resources required to successfully complete projects as scheduled.
• Install, troubleshoot and coordinate specialized software installs for end users within auxiliary services.
• Diagnose root causes of problems, propose solutions and coordinate with campus resources to implement approved projects.
• Manage and resolve support calls and cases ensuring rapid response, frequent communication and sustainable resolution.
• Communicate clearly, adapt to ever-changing environments, possess detailed product knowledge, and provide effective customer service in all interactions.
• Follows standard principles and guidelines; any personal decision making is expected to utilize existing standards and procedures.
• Follows all NAU IT policies and coordinates with IT services in the design, development, implementation, and operation of auxiliary services assets.
• Follows federal guidelines for physical and cybersecurity, export laws, and other regulatory compliance set forth by federal and state government, granting agencies, etc.
• Participates, cooperates, and facilitates any IT or financial audits according to guidance provided by the VP of Operations, VP of ITS, or other overseeing university officials.

10% - Other

• Assist with customer service and support in other areas as needed.
• Assist Auxiliary Services Systems Analyst, Senior with tasks and projects as assigned.
• Other duties as assigned.

Minimum Qualifications

• High school diploma.
• 1 year of relevant experience.
• A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Associate’s or Bachelor’s degree in relevant field.

Knowledge, Skills, & Abilities

Knowledge

• Basic understanding of point-of-sale software configuration, hardware and peripherals.
• Basic knowledge of general IT technologies including networking, desktop operating systems and mobile platforms.

Skills

• Customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Time management skills.

Abilities

• Balances competing priorities.
• Communicates effectively.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Effective verbal and written communication skills.
• Exercises resourcefulness and creative thinking.
• Anticipates and proactively addresses issues.

Compensation

Hourly Rate is $20. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.