Special Information

• This position is based in Phoenix, Arizona. The selected candidate must reside within the Phoenix metropolitan area.
• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
• This position requires travel, as well as evening and occasional weekend work to support outreach events and workshops.
• This position is subject to the availability of funding. 
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• Achievement of annual participant enrollment, service, and outcome goals established by the federal grant.

About the Department/College

The Northern AZ College Resource Center (NACRC) is a Northern Arizona University department dedicated to increasing access to higher education through programs, services, and resources that support educational attainment and student success. Through outreach, advising, and college access efforts, the NACRC empowers individuals to pursue and achieve their academic and career aspirations. Educational Opportunity Centers (EOC) is a TRIO funded program within the NACRC that provides educational advising and college access services to eligible adult learners throughout Arizona.

The US Department of Education’s (TRIO) programs are federal, grant-funded college opportunities to help veterans, low-income, first-generation students gain access to higher education.

About the Position

Educational Opportunity Centers (EOC) at Northern Arizona University (NAU) is a federally funded TRIO program that provides counseling, guidance, and support services to eligible adults (19 years and older) seeking to enter, re-enter, or continue their college education.

EOC Student Development Coordinators assist participants with a variety of educational goals, including exploring GED completion options, navigating college admissions processes, and accessing financial aid resources. The program offers individualized advising and educational workshops that promote financial literacy, economic literacy, academic planning, and college readiness.

The primary goal of EOC is to increase the number of adults, age 19 and older, who enroll in and complete postsecondary education programs. Services are available throughout Arizona, including Maricopa, Coconino, Yavapai, Apache, Navajo, and Mohave counties, as well as through statewide virtual and in-person statewide locations affiliated with NAU. This position will be located in the Phoenix, Maricopa region primarily serving community colleges and community organizations in this area. The position will require travel in the Maricopa region as well as monthly trips to the NAU Flagstaff central office for divisional and EOC staff meetings.

Responsibilities Include

35% - Participant Support Services

• Conduct outreach and recruitment activities to identify and enroll eligible EOC participants within designated service areas.
• Develop and maintain partnerships with community institutions, workforce development agencies, adult education programs, tribal communities, libraries, and social service agencies.
• Represent the EOC program at community events, resource fairs, workshops, and educational presentations.
• Deliver presentations regarding postsecondary education opportunities, financial aid, and EOC services.
• Maintain visibility throughout assigned counties and service regions to meet annual participant enrollment objectives.

35% - Advising and Student Support Services

• Provide comprehensive educational advising and individualized action plans to eligible participants seeking enrollment or re-enrollment in postsecondary education programs.
• Assist participants with educational goal setting, academic planning, career exploration, and college selection.
• Guide participants through admissions applications, placement testing requirements, and college enrollment procedures.
• Assist participants with completion of the FAFSA, scholarship applications, financial aid verification, and financial literacy education.
• Provide information regarding GED completion pathways, workforce certifications, and alternative educational opportunities.
• Make referrals to campus and community resources to address barriers affecting educational success.
• Maintain regular contact with participants to support educational persistence and achievement of academic goals.

20% - Program Administration and Compliance

• Accurately maintain participant files and documentation in compliance with Department of Education, TRIO, university, and program requirements.
• Collect, verify, and enter participant eligibility documentation and service records into designated databases and reporting systems.
• Monitor participant progress toward educational goals and maintain accurate case notes.
• Prepare reports and documentation supporting program objectives, grant requirements, and annual performance measures.
• Ensure confidentiality and security of participant records in accordance with federal and university policies.

10% - Collaboration and Professional Development

• Collaborate with community colleges, adult education providers, workforce agencies, and community partners to increase access to educational opportunities.
• Participate in NAU staff meetings, divisional trainings and retreats, professional development activities, TRIO training opportunities, and statewide program initiatives.
• Contribute to program planning, strategic initiatives, and continuous improvement efforts.
• Perform other duties as assigned in support of program and grant objectives.

Minimum Qualifications

• Undergraduate bachelor’s degree.
• 2 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• One year of job-related experience in supporting high school or post-secondary students.
• Experience with digital programming and communications such as Microsoft 365 (Teams, Outlook, Word and Excel) and Adobe Acrobat
• Experience using a personal or university vehicle for participant outreach and partnership development.
• Experience working with first-generation college students, low-income adults, adult learners, and underrepresented populations.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of student development theory.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.

Skills

• Customer service skills.
• Interviewing skills.
• Active listening skills.
• Strong verbal and written communication skills.

Abilities

• Communicates effectively.
• Problem solving, organizational, and analytical capabilities.
• Strong customer service and interpersonal abilities.
• Establish effective working relationships with diverse colleagues and participants.
• Capable of independent task management.
• Comfortable with public speaking and facilitating presentations.

Compensation

Salary range begins at $44,422. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.