Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This is a multi-level position, and applicants will be considered for Police Dispatcher, Intermediate OR a Police Dispatcher, Senior based on qualifications.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

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About the Department/College

Working for the Northern Arizona University Police Department offers a unique opportunity to serve a vibrant and diverse campus community while enjoying the natural beauty and strong sense of community in Flagstaff. The department emphasizes professional development, community engagement, and a commitment to safety and integrity. Officers benefit from a supportive team environment, competitive benefits, and the chance to make a meaningful impact in higher education law enforcement.

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About the Position

The Police Dispatcher, Intermediate and the Police Dispatcher, Senior coordinates, and relays radio messages to campus law enforcement to detect and deter criminal or suspicious activity, as well as monitors and supports communications between various campus operational units and community public safety units. The successful candidate will prepare accurate and detailed reports to document incidents on campus. Police Dispatchers also receive public safety-related information in numerous formats, such as in-person, telephone, 911, and alarm panels, and dispatches proper resources.

Responsibilities Include

Police Dispatcher, Intermediate and Police Dispatcher, Senior

60% - Execution of dispatcher activities and communications 

• Answers 9-1-1 calls.
• Collects and applies information from caller regarding the located and detailed emergency circumstances while creating a call for police services.
• Dispatches radio, telephone, and written orders via radio and computer.
• Operates police radio and maintains constant contact with mobile units by radio and computer.
• Monitors fire and intrusion alarm systems and dispatches appropriate personnel.
• Operates a Computer Aided Dispatch System (CAD).
• Monitor campus wide building access control systems.
• Coordinates public safety communications between various campus operational units and community public safety units.
• Issue emergency text/push alerts to the community as required by the Clery Act. 

15% - Administrative duties, including record keeping.

• Maintains record keeping systems to ensure proper documentation for all campus-related dispatches.
• Compiles and prepares daily reports on law enforcement and public safety communication activities for department management.
• Enters, clears, and confirms warrants through Arizona Criminal Justice Information Systems (ACJIS).
• Operate a Records Management System (RMS). Assist with data entry as assigned.
• Receives various information for referral to department officials. 

10% - Front office duties and customer service

• Represents NAUPD as the first contact and provides superior customer service to our community.
• Take requests for service from the public and secure the necessary information for appropriate action.
• Assist all Police Department walk in traffic.
• Updates university law enforcement dispatch information and data to ensure access to accurate and timely information. 

10% - Knowledge of department policies, procedures, and accreditation standards

• Maintain knowledge of department policy and procedure specific to the communications function.
• Operates in compliance with the communications function policy, procedure, and accreditation standards. 

5% - Other

• Other duties as assigned.

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Minimum Qualifications

Police Dispatcher, Intermediate

• High school degree.
• 2 years of relevant experience.

Police Dispatcher, Senior

• High school degree.
• 3 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

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Preferred Qualifications

Police Dispatcher, Intermediate AND Police Dispatcher, Senior

• Associates or bachelor’s degree.

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Knowledge, Skills, & Abilities

Police Dispatcher, Intermediate AND Police Dispatcher, Senior

Knowledge

• Police Dispatcher, Intermediate should have working knowledge of tools and policies of campus public safety communications.
• Police Dispatcher, Senior should have advanced knowledge of tools and policies of campus public safety communications.

Skills

• Data entry skills.
• Strong customer service skills.
• Strong communication skills.
• Record keeping skills.

Abilities

• Balances competing priorities.
• Works well under pressure and in stressful conditions, with frequent interruptions.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively.

Additional Knowledge, Skills, and Abilities for Police Dispatcher, Senior

• Demonstrates advanced knowledge of professional concepts, methodologies, and best practices; recognized as a subject matter expert and technical resource within the unit.
• Applies broad and in depth knowledge of concepts, procedures, and operational practices to perform complex tasks; independently identifies issues, analyzes root causes, and implements effective solutions; proactively resolves gaps in information and drives continuous improvement of existing processes.
• Works independently with significant discretion and authority in decision making on matters of importance; seeks general guidance only when addressing highly complex or unfamiliar issues.

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Compensation

Police Dispatcher, Intermediate

• Salary budgeted at $51,085.

Police Dispatcher, Senior

• Salary budgeted at $65,269.

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Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

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Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

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Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

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Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.