Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

About the Department/College

Campus Living at Northern Arizona University houses over 7,500 students and employees in over 20 campus living communities (CLCs), including traditional, suite and apartment housing. Our departmental vision, mission and foundational values work in concert to provide an intentional, comprehensive and expansive lens guiding all we do and how we do it.

Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where community members connect, explore, and belong.”

About the Position

The Manager, Campus Living Operations position facilitates the planning and implementation of year-round housing assignment and operational processes for over 7,500 bed spaces. Reporting to the Director for Campus Living Operations, this role manages campus living operations including housing application processes; space allocation, room selection and assignment processes; housing rent and fee billing; summer student housing; front desk operations; and housing report generation and analysis that helps to inform departmental decisions and initiatives. As part of the Campus Living Operations (CLO) team, the Manager position supervises three full-time Housing Assistant Managers, and helps to implement an effective, intentional and comprehensive operational plan for students living in the Campus Living Communities.

Responsibilities Include

70% - CAMPUS LIVING OPERATIONS AND OCCUPANCY MANAGEMENT

• Manage complex room selection, assignment and billing processes utilizing StarRez housing software system, PeopleSoft (LOUIE) and Enterprise Reporting systems for campus living communities housing over 7,500 students.
• Work extensively with StarRez housing information system for space type, usage, capacity, allocation, online room selection process and reporting.
• Help to facilitate the annual assignment of over 10,000 – 15,000 room selection times and 20+ room selection processes.
• Design and implement student housing occupancy timelines, details and set-up for each application/room selection process including academic year, spring-only, summer and downtime housing including staffing assignments, training and communication.
• Contribute to the occupancy plan according to date-dependent schedules, internal/external partner requests and conference services needs.
• Track functional use of space to ensure timely and accurate audits with minimal effort that capture maximum occupancy.
• Manage specific process details related to focused-housing.
• Coordinate planning for special group housing processes with campus partners.
• Manage the community/room transfer request and reassignment process, including communication with campus living staff and students on related needs.
• Manage processes including the charging and collection of housing rent confirmation payments (HRCP), rent charges, cancellations, petitions for license agreement release, and collaborative work with Disability Resources to manage housing accommodations.
• Manage early check-in and late check-out process and communication for each semester.
• Coordinate timelines and details for check-in/out processes, housing eligibility, including class registration and rent payment requirements and related correspondence with current and future residents.
• Identify influencing factors within occupancy management and communicate trends to department leadership; analyze, interpret and share pertinent data and trends.
• Perform detailed documentation of the occupancy management processes and provide opportunities to automate tasks where applicable.
• Manage accurate housing occupancy reports, room assignments, and serve as department custodian of occupancy records.
• Distinguish reporting needs between various groups and functional users to prioritize and deliver needs accordingly; provide details to graphically represent the spatial occupancy.
• Assist with key audit operations, processes and services for 20 campus living community (CLC) desks.
• Assist with conference service complex schedule of summer groups, staffing needs, work schedules, housing assignments, and billing.
• Manage payroll functions and provide oversight of Campus Living student staff payroll.
• Respond to elevated student/parent concerns related to assignments, accounts, adjustments/refunds, past due rent, license agreement and policy explanations; provide high level of service and handle situations in a positive and professional manner.
• Represent Campus Living at Admissions events.
• Serve as a liaison to other departments in order to provide information on housing issues or needs; establish and maintain positive rapport with departmental contacts.
• Assist with testing, trouble-shooting and evaluation of StarRez software upgrades and implementation of future modules.
• Train campus living staff on operational processes, occupancy management and term transition tasks.

20% - STAFF SUPERVISION AND DEVELOPMENT

• Train, supervise, and evaluate three full-time benefit-eligible Housing Assistant Manager positions.
• Work with staff to develop and reinforce professional development plans, including department and individual professional goals; provide clear, comprehensive, and timely performance feedback on a regular basis.
• Assign and coordinate tasks; ensure staff are trained to be effective and knowledgeable in their work; conduct performance reviews.
• Collaborate with leadership team, departmental staff and campus partners to plan and implement intentional and ongoing staff training and development opportunities.
• Organize and facilitate regular staff meetings and development activities to support clear communication and promote a strong sense of team and support.
• Participate in departmental staffing efforts, including inclusive, intentional and comprehensive recruitment, selection, onboarding, and training processes.

5% - DEPARTMENTAL ENGAGEMENT

• Contribute to and participate in strategic planning, department goal setting, data/assessment efforts, and determining community staffing priorities and initiatives.
• Serve on departmental committees to coordinate and manage processes, develop schedules and trainings, address critical issues impacting students and staff, etc.
• Attend scheduled weekly departmental meetings, quarterly retreats, staff meetings, workshops, and other developmental opportunities.
• Communicate trends, concerns, and achievements regularly with supervisor and leadership team.
• Develop positive working relationships with other campus departments, agencies, and resources that serve students and staff.
• Assist with special projects and serve as a supportive team member within the operations area, the department, and the university.

5% - OTHER 

• Other duties as assigned. 

Minimum Qualifications

• Bachelor's degree in related field.
• 2 years of relevant experience.
• 1 year of management or supervisory experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master's degree in related field.
• Experience working in a college environment.
• Experience in managing housing operations.

Knowledge, Skills, & Abilities

• Expert knowledge of tools, processes, and policies of campus services.
• Advanced knowledge of university housing policies and processes.
• Strong customer service skills.
• Record keeping skills.
• People management skills.
• Excellent verbal/written communication skills.
• Balances competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively.
• Ability to work as part of the team and independently.

Compensation

Salary range is $70,000-$76,100. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.