Special Information

• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• This position is posted as Manager, Custodial Services - Housing 6am till 3pm – Monday through Friday, which is a working title. The NAU system title for this position is   Manager, Custodial Services.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate is on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set time frames Administrative or Campus Living buildings.
• Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation) Proactively participates in accident prevention efforts for employees and responds to injuries and accidents promptly to modify activities and prevent further accidents.

About the Department/College

The Custodial Department’s goal is to provide a clean, attractive and healthy learning environment. University employees are responsible for maintaining the highest ethical standards of conduct and are expected to practice professionalism, integrity, trustworthiness, respect, stewardship, compliance, confidentiality, and respect to maintain a safe and trusting environment.

About the Position

The Housing Custodial Manager position reports to the Assistant Director of Maintenance and Operations in Facility Services and directs a team of staff and student custodians on a daily basis. This position oversees the daily activities of custodial services including: providing leadership, handling administrative duties, personnel management including hiring, providing training, interacting positively with the campus community, ensuring safe operations, and overseeing operational duties This position will assist and advise the Assistant Director of Facilities and Maintenance in fulfilling Facility Services' mission to Northern Arizona University by practicing sustainable maintenance and operations methods, ensuring a clean, healthy and safe work environment, providing excellent customer service, adopting industry best practices, following policies and procedures, and empowering the custodial workforce. The successful candidate will be required to work 6am till 3pm – Monday through Friday with occasional weekend support.

Responsibilities Include

35% - Personnel Support and Supervision

• Provides leadership to the custodial department.
• Has moderate influence over performance and rewards decisions.
• Ensures staff are trained to be effective and compliant in their work.
• Monitors employee interactions and promotes a productive, inclusive work environment.
• Identifies potential performance and employee relations issues.
• Applies institutional HR and talent policies and practices.
• Creates and follows management procedures and defined strategies, policies, and protocols.
• Assures individual/team objectives and performance standards are achieved.
• Assists subordinates with personnel problems involving custodial workers.
• Make recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Ensures adherence to established university and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
• The effort includes establishing work schedules, projects and assignments, periodic and annual assessments, disciplinary actions (as required), and payroll.

35% Custodial Operations:

• Makes decisions related to allocating resources on a day-to-day basis.
• Applies planning, organizing, coordinating, and facilitating skills.
• Demonstrates working knowledge of routine work applications.
• Monitors the inspection of buildings and facilities to insure all standards are being met.
• Participates in establishing and scheduling major custodial projects. • Manages budget preparation and recommends the purchase of equipment and supplies.
• Manages revenues and expenses in accordance with the budget.
• Reviews completed work of others to verify accuracy and quality.
• Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation)
• Proactively participates in accident prevention efforts for employees and promptly responds to injuries and accidents to modify activities and prevent further accidents.
• Works to improve green cleaning and environmental awareness through training and product/equipment analysis
• Supports managers and assistant managers in establishing department priorities achievable within established budgetary constraints.
• Coordinates with department supervisors and managers across campus to meet the needs of the University.
• Supports the planning of annual projects and special events to include personnel, equipment, and supply requirements needs and arranges the appropriate equipment and supplies for these projects and events.
• Oversees Campus Living Blitz including scheduling, interaction with Campus Living personnel, coordination with contractors, supplies, training and operations.

20% - Administrative Duties

• Submits, tracks and follows up on work orders.
• Reviews, corrects and approves labor hours including TMA and payroll.
• Documents departmental information.
• Oversees departmental records and program and confirms the accuracy of data.
• Implements and supports the effective use of custodial software throughout the department.
• Maintains records on employees, equipment, and maintenance activities.
• Applies baseline knowledge of employee regulations, policies, and procedures.

10% - Other

• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree.
• 1 years of management or supervisory experience.
• 2 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• 1 year of custodial operations

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of cleaning equipment, products, techniques, and safety standards.
• Knowledge of equipment and materials usage and maintenance, supplies, equipment, and/or services ordering and inventory control.
• Knowledge of scheduling techniques and setting priorities.

Skills

• Using cleaning products and equipment.
• Coordinating and scheduling the work activities of assigned staff.
• Leading and training staff and/or students.
• Budget preparation and fiscal management.
• Personal computers and related software applications.

Abilities

• Communicates effectively.
• Problem solving and organizational capabilities.
• Exercises good judgment and professionalism in a fast-paced setting.

Essential Physical Requirements

• Heavy lifting, pushing, or pulling required of objects up to 50 pounds.
• Work in an environment having some exposure to hazards or physical risks, which require following basic safety precautions.
• Moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Compensation

• Salary range begins at $52,809. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.