Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position is posted as Locksmith which is a working title. The NAU system title for this position is Building Access Technician, Building Access Technician, Intermediate, Building Access Technician, Senior, or Building Access Technician, Lead.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate is on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings

About the Department/College

About the Position

Northern Arizona University's Facility Services: Building Access Services is now hiring a Locksmith [Building Access Technician (entry, intermediate, senior or lead)] to join their team. The Building Access team is seeking to hire at a level depending on candidate experience.

Under the general direction of the Manager, Building Access for Facility Services, the Locksmith (entry, intermediate, senior or lead) works closely with other Facility Services trades. This position works in a fast-paced environment and requires exceptional customer service skills.

The person selected for this position must be a consistent and reliable self-starter, have a strong work ethic, a real teamwork mentality, be adaptable, a quick learner, and have excellent problem-solving skills.

Responsibilities Include

Locksmith (Entry)

Locksmithing Services - 60%

• Inspects, installs, removes, replaces, and repairs manual and electronic locking and security devices according to established standards.
• Practices and implements baseline skills in manual and electronic locking and security devices Assists in locksmithing services to ensure campus facilities are properly secured.
• Gathers and analyzes basic information related to institutional building access safety plans to be used for recommendations.
• Escalates issues and questions to senior staff.
• Adjusts doors, and any related hardware to doors are closing and latching in a proper manner.
• Repairs and/or changes combinations on safes.
• Cuts new or duplicate keys from existing keys, patterns or codes.
• Helps all shops in maintaining accessibility to the campus for maintenance purposes.
• Provides day to day service and maintenance for assigned buildings and equipment maintenance schedules, to ensure the best use of resources available.
• Assists the supervisor with ensuring a sufficient inventory of materials and supplies.
• Maintains current knowledge and skills of industry best practices.
• Answers trouble calls of various types in various buildings.
• Ensures that OSHA and general safety regulations are maintained. 

Customer Service - 20%

• Receives and responds to inquiries from campus members regarding NAU building access policies.
• Escalates issues and questions to senior staff.
• Assists in locksmithing services to ensure campus facilities are properly secured.
• Communicates weekly schedule, and any changes to it, with supervisor or lead, as directed.
• Maintains frequent communications with building managers, project managers and other trades in regard to work request status and on-going projects.
• Gives and receives information regarding work processes by text messages, two-way radio- responds to work order requests and needs for assistance through various communication methods.
• Coordinates with contracted trades for timely project completion.
• Independently notes, establishes plans, (long term and short term) for repairs, improvements, and upgrades to facilities and equipment.
• Confers with supervisor and lead on a regular basis, discussing work processes and problems, receives counseling and instructions.
• Maintains effective communication with all customers across campus, and foster a team relationship that allows for collaborative problem solving and process improvement.
• Takes part in initiating measures to improve customer service.

Administrative Responsibilities - 15%

• Accountable for submitting daily work logs and completing work order repair information.
• Responsible for submitting online forms for Requests of Absence (eROA) and completing timesheet and supplemental pay information for payroll as directed.
• May be required to prepare labor and material estimates.
• Discuss with customers, project managers and/or management staff design requirements and/or design problems with access control systems.
• Help prepare documentation and procedures to efficiency of the department with Supervisor.
• Maintains shop master key system. 

Other - 5%

• Performs snow removal and other specialized tasks during adverse weather conditions and college closures. 
• Other duties as assigned.

Locksmith, Intermediate 

Locksmithing Services - 50%

• Inspects, installs, removes, replaces, and repairs manual and electronic locking and security devices according to established standards.
• Practices and implements baseline skills in manual and electronic locking and security devices Assists in locksmithing services to ensure campus facilities are properly secured.
• Gathers and analyzes basic information related to institutional building access safety plans to be used for recommendations.
• Escalates issues and questions to senior staff.
• Adjusts doors, and any related hardware to doors are closing and latching in a proper manner.
• Repairs and/or changes combinations on safes.
• Cuts new or duplicate keys from existing keys, patterns or codes.
• Helps all shops in maintaining accessibility to the campus for maintenance purposes.
• Provides day to day service and maintenance for assigned buildings and equipment maintenance schedules, to ensure the best use of resources available.
• Assists the supervisor with ensuring a sufficient inventory of materials and supplies.
• Maintains current knowledge and skills of industry best practices.
• Answers trouble calls of various types in various buildings.
• Ensures that OSHA and general safety regulations are maintained.
• Performs periodic standard inspection.

Testing, Inspection and Quality Control - 20%

• Inspects buildings and other structures using pre-established check-sheets determines functional systems and detects malfunctions and needed repair.
• Inspects fire doors and make repairs or adjustment to is compliant with fire codes.
• Assists Fire Life Safety staff and the Fire Marshal for NAU, in any area directed by supervisor or lead.
• Tests and repairs all access control systems for NAU.
• Tests and evaluates new access systems performance and reliability.
• Inspects new construction on campus as directed by supervisor or lead.
• Attends regular safety meetings.
• Attends work unit staff meetings; receives information and participates in problem-solving activities and functions.
• Work product consists of completed work assignments; complete customer satisfaction, adherence to safety laws, rules and policies, and compliance with national and local building codes.
• Responsible for performing all tasks within established guidelines and instructions; adhering to and demonstrating all safety rules and procedures; and detecting unsafe work conditions and assisting in correcting them in a timely and efficient manner.
• Performs periodic standard inspection and preventive maintenance 

Customer Service - 15%

• Receives and responds to inquiries from campus members regarding NAU building access policies.
• Escalates issues and questions to senior staff.
• Assists in locksmithing services to ensure campus facilities are properly secured.
• Communicates weekly schedule, and any changes to it, with supervisor or lead, as directed.
• Maintains frequent communications with building managers, project managers and other trades in regard to work request status and on-going projects.
• Gives and receives information regarding work processes by text messages, two-way radio- responds to work order requests and needs for assistance through various communication methods.
• Coordinates with contracted trades for timely project completion.
• Independently notes, establishes plans, (long term and short term) for repairs, improvements, and upgrades to facilities and equipment.
• Confers with supervisor and lead on a regular basis, discussing work processes and problems, receives counseling and instructions.
• Maintains effective communication with all customers across campus, and foster a team relationship that allows for collaborative problem solving and process improvement.
• Takes part in initiating measures to improve.

Administrative Responsibilities - 10%

• Accountable for submitting daily work logs and completing work order repair information.
• Responsible for submitting online forms for Requests of Absence (eROA) and completing timesheet and supplemental pay information for payroll as directed.
• May be required to prepare labor and material estimates.
• Discuss with customers, project managers and/or management staff design requirements and/or design problems with access control systems.
• Help prepare documentation and procedures to efficiency of the department with Supervisor.
• Maintains shop master key system.

Other - 5%

• Performs snow removal and other specialized tasks during adverse weather conditions and college closures. 
• Other duties as assigned. 

Locksmith, Senior 

The Senior Job functions and duties are all similar to the position of Building Access Technician, Intermediate, but this position is expected to assist the Building Access Technician, Intermediate, with the following:

• Escalated issues and questions.
• Perform at a higher level of independence and autonomy.
• Assist in scheduling and planning work necessary for the shop. 

Locksmith, Lead 

The Lead Job functions and duties are all similar to the position of Building Access Technician, Senior but this position is expected to assist the Manager, Building Access Shop with the following:

• Inventory and budget management.

Minimum Qualifications

Locksmith

• High school degree.
• 1-2 years of relevant experience.

Locksmith, Intermediate

• High school degree.
• 2-4 years of relevant experience.

Locksmith, Senior

• High school degree.
• 3-5 years of relevant experience.
• Locksmith school certification.

Locksmith, Lead 

• High school degree.
• 5-7 years of relevant experience. 
• Locksmith school certification.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

Locksmith and Locksmith, Intermediate

• Locksmith school certification

Locksmith, Senior and Locksmith, Lead

• Associate’s degree in related field

Knowledge, Skills, & Abilities

KSA's for all Locksmiths

Knowledge

• Working and Advanced knowledge of university building access processes and policies.
• Knowledge of locksmith work including installation, maintenance, and repair.

Skills

• Recordkeeping skills.
• Locksmithing skills.
• Communication skills
• Strong computer skills, including email systems, Excel, and Word.
• Organization and prioritization

Abilities

• Balances competing priorities.
• Demonstrates problem solving, organizational, and analytical capabilities.
• Communicates effectively.

Compensation

Locksmith
Salary range begins at $38,628.  Annual salary commensurate with candidate's qualifications and related experience.

Locksmith, Intermediate
Salary range begins at $44,422.  Annual salary commensurate with candidate's qualifications and related experience.

Locksmith, Senior and Locksmith, Lead
Salary range begins at $51,085.  Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.