Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.
• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate in on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes Administrative or Campus Living buildings.
• Complies with all job-specific safety requirements and procedures identified in job-specific hazard assessments (required training, PPE use, standard operating procedures, etc.). Proactively participates in accident prevention efforts and responds to injuries and accidents promptly to modify activities and prevent further accidents.

About the Department/College

The Northern Arizona University Facility Services Custodial and LOS Departments are currently hiring one (1) full-time benefit eligible Learning and Development Analyst. The Custodial and LOS Department goals are to provide a clean, attractive and healthy learning environment. University employees are responsible for maintaining the highest ethical standards of conduct and are expected to practice professionalism, integrity, trustworthiness, respect, stewardship, compliance, confidentiality, and respect to maintain a safe and trusting environment.

About the Position

The Learning and Development Analyst position reports to the Assistant Director of Maintenance and Operations in Facility Services. This position onboards new employees evaluates, plans, and delivers employee training programs to promote effectiveness; facilitates continual employee development; analyzes and compiles training results to satisfy organizational needs; works to ensure continual organizational improvement and identifies innovative training options for new hires; and monitors training and development programs to ensure employee success for the Custodial and LOS Departments. This position will assist and advise the Assistant Director of Facilities and Maintenance in fulfilling Facility Services' mission to Northern Arizona University by practicing sustainable maintenance and operations methods, ensuring a clean, healthy and safe work environment, providing excellent customer service, adopting industry best practices, following policies and procedures, and empowering the custodial workforce. The successful candidate will be required to work 6am till 3pm – Monday through Friday.

Responsibilities Include

75% - Personnel Training and Professional Development

• Onboards new employees
• Gathers and analyzes data/information related to learning and development cases to formulate recommendations
• Produces reports and communication that interprets information for key stakeholders
• Understands and applies knowledge of appropriate handling of employee learning and development information
• Plans, develops, and delivers training programs to orient employees, support necessary skill development, and facilitate an understanding of university resources, policies, and processes
• Designs course plans and materials; contracts with vendors as necessary to fill gaps in training programs
• Conducts assessments to determine departmental needs and identify training options
• Monitors employee development programs, analyzes results, and crafts updates to support employee success
• Establishes and oversees departmental training requirements, classes, schedules, and records
• Conducts the New Employee Custodial and LOS Orientations
• Trains all new employees to ensure that all NAU custodians clean consistently and fully understand the process expected
• Leads training classes and events as scheduled
• Seeks out new training for benefit of the entire Custodial and LOS team
• Responsible for organizing and teaching classes or groups and arranging for classrooms, equipment, and instructional material to be used by class
• Develops an annual training schedule to ensure that all custodians receive on-going refresher training
• Provide standardized process and regulatory compliance training in the field
• Integrate new processes, chemicals, and tools into the training curriculum and train others on their safe and effective use
• Administer on the spot retraining and/or maintain records recommending individuals for remedial training classes

15% - Quality Assurance and Control

• Conducts quality and process inspections across campus
• Assist in managing campus wide quality control programming, ensuring that supervisors and Assistant Managers are performing quality inspections accurately and consistently, as well as issuing quality reports, and maintaining/modifying QC forms as required.
• Oversees equipment condition, distribution, scheduling, and monitors usage
• Perform compliance field audits to identify retraining requirements
• Performance equipment and supply inspections across campus
• Monitors and supervises the activities of the Custodial and LOS team by setting clear expectations and utilizing quality checks to ensure a consistent quality of service

10% - Other

• Other duties as assigned 

Minimum Qualifications

• Requires an Associates or undergraduate bachelor’s degree
• 2-4 years of relevant experience
• Current and valid driver’s license required upon employment.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Exposure to learning and development practices, policies and procedures.
• Two years of custodial/groundskeeping experience with a university or other large organization.
• One (1) year training experience in a formal setting.

Knowledge, Skills, & Abilities

Knowledge

• Intermediate knowledge of learning and development tools, procedures, processes, policies, and concepts, such as onboarding, training, programs, and needs assessments
• Knowledge of industry trends related to employee learning and development

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Abilities

• Analyzes non-routine situations and anticipate issues
• Has problem solving, organizational, and analytical capabilities
• Balances competing priorities
• Manages relationships and client interactions
• Communicates effectively

Compensation

• Salary range begins at $48,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.