Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• Driving high occupancy or CDL class vehicles between campus locations is a required job activity. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

About the Department/College

The NAU Shuttle Department provides fast, reliable, and accessible transportation across campus, helping students, faculty, staff, and visitors get where they need to go safely and efficiently.

During the academic year, we operate two daytime routes—Louie and Jacks—and an evening route, AXELite, ensuring convenient service from morning through night.

Our professional drivers and support staff are dedicated to excellent customer service and safety. The team works closely with university departments and local transportation agencies to keep campus traffic flowing smoothly.

Aligned with NAU’s strategic goals, the Shuttle Department supports sustainability, accessibility, and community connection. Keeping the Lumberjack spirit moving every day.

About the Position

The Shuttle Department Supervisor oversees daily operations, staffing, and maintenance to ensure safe, reliable, and efficient transportation across campus.

Responsibilities Include

30% - Administrative and Operations

• Organizes and archives records and documents.
• Manages daily, weekly and monthly updates to schedules for driver’s routes and shifts.
• Van class registrations and class training scheduling CDLE communication and documentation.
• Assists with CDL Training program and Van Class
• Assists in department planning and goal setting as requested.
• Coordinates daily shuttle operations such as; work priorities; provides input into employment performance feedback and provide general support for campus shuttle employees.
• Small repairs as needed to maintain the shuttle department fleet.
• Fulfills duties of Bus Driver when needed.

30% - Supervises

• Ensure Shuttle staff adheres to university policy and procedures.
• Support internal Staff to maintain performance and professional conduct.
• Coordinates daily shuttle operations.
• Makes recommendations for additions or modifications to university supported shuttle services and areas of development related to campus shuttle functions.
• Serves as a liaison to the campus community and resolves issues in a timely manner.
• Responds to calls for service and supervises shuttle staff on performance and conduct.
• Understands and applies knowledge of appropriate handling of university shuttle information.

20% - Staffing

• Assists with the recruitment and interview process for prospective employees.
• Coordinates onboarding procedures for new departmental staff.
• Supports recruitment efforts to attract qualified candidates.
• Promotes staff accountability through clear documentation and consistent communication.

15% - Data Monitoring

• Monitors and updates campus shuttle data to ensure access to accurate and timely information.
• Report important findings to leadership team and staff. 

5% - Other

• Other duties as assigned.
• Misc department and university needs. 

Minimum Qualifications

• Bachelor’s degree in related field.
• 1 years of management or supervisory experience required.
• 1 years of relevant experience.
• Possession of a valid Arizona Class D driver’s license.
• Possession of a valid Commercial driver’s license (CDL), Class B or Class C.
• Note: Possession of a valid Commercial driver’s license (CDL), Class B or Class C is not required if the vehicle transports 1-15 passengers.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s degree or PhD in related field.
• 3 years of management or supervisory experience required.
• 3 years of relevant experience.

Knowledge, Skills, & Abilities

Knowledge

• Expert knowledge of tools, processes, and policies of campus shuttle operations.
• Knowledge of supervisory practices and principles.

Skills

• Conflict resolution and customer service skills.
• Planning, organizing, directing, and facilitating skills.
• Record keeping skills.
• People management skills.

Abilities

• Balances competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Coordinates team members and allocates tasks.
• Communicates effectively.

Compensation

• Salary range begins at $51,085. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.