Special Information

• This position is posted as Assistant Director, Campus Living Operations, which is a working title. The NAU system title for this position is Operations Assistant Director.

About the Department/College

Campus Living at Northern Arizona University houses over 8,200 students and employees in 22 campus living communities (CLCs), including traditional-, suite-, and apartment-style housing. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive, and expansive lens guiding all we do and how we do it.

Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where students connect, explore, and belong.”

Campus Living Foundational Value Areas:

• Care and Support
• Community and Connectedness
• Equity and Inclusion
• Learning and Development

About the Position

The Assistant Director (AD), Campus Living Operations ensures operational efficiency by overseeing business processes, system improvements, and continuous process optimization. Reporting to the Director of Campus Living Operations, the Assistant Director also oversees Campus Living data analytics and assessment efforts to enhance department effectiveness related to the student and employee experience.

The Assistant Director is responsible for the extensive development, implementation, management, and improvement of departmental systems including the StarRez housing information system, multiple business processes in the housing portal, and other systems. This position evaluates existing business processes and system functionality to identify areas for improvement, implement data-driven solutions, and support the testing and integration of system enhancements. The Assistant Director develops training materials and documentation tailored to the intended audience to promote the effective use of data systems across Campus Living. This position ensures the strategic alignment of operational responsibilities, technology and analytics with Campus Living goals to student success and service delivery.

Responsibilities include oversight of reporting, data analytics, assessment functions, and related employee training and professional development for the department. Using tools including StarRez, Power BI, Access, Qualtrics, and Lenel, among others, this position collects, analyzes, and visualizes data to inform key business processes, including housing operations, student engagement frameworks, student and employee trends, employment systems, and front desk management. The Assistant Director ensures data integrity, develops reporting frameworks, and creates dashboards and reports that support real-time decision-making and long-term planning. Informed by current student development trends, the Assistant Director recommends strategies to align technology resources with departmental needs. This position supervises a Graduate Assistant, with responsibilities related to operations and assessment.

Responsibilities Include

45% - Business Processes and Systems

• Responsible for extensive and complex business process development, implementation, management, and improvement in departmental systems including StarRez, housing portal, building access, employment, roommate agreement, and front desk management.
• Examine existing business processes and systems; collect feedback and data to inform and improve processes and systems
• Ensure congruency and efficiencies within CL Operations, and between areas of Campus Living
• Analyze trends and feedback to anticipate student/ employee needs, features, and functional requirements from which new and/or improved systems, functions and offerings can be designed, developed, tested and implemented
• Review detailed documentation of the occupancy management processes and provide opportunities to automate tasks where applicable
• Identify influencing factors within occupancy management and communicate trends to department leadership; analyze, interpret and share pertinent data and trends
• Benchmark with other institutions and research policies and strategies
• Implement and manage technology platforms (e.g. Power BI, StarRez, Qualtrics, Lenel) and their integrations
• Create specifications of new business process designs for review and approval from department management, based on examination of current business data and information gained from systems analysts and other stakeholders
• Identify risk factors associated with business process and the need for security, continuity of operations plans, and other risk mitigations to ensure consistency, efficiency, accuracy, and effectiveness of the unit
• Design test plans and use cases to assess the impact of business processes changes on current systems that proposed system changes may impact
• Initiate measures to improve technology use, employee proficiency, and student experience
• Help design and utilize metrics to measure business process efficiencies and effectiveness
• Review completed work to verify technical soundness, ensuring accurate and efficient processes
• Ensure compliance and maintenance for all unit documents including personnel records, budget data, and financial records; ensure adherence to policy and procedure and monitor/check for accuracy
• Serve as department custodian of academic-year application and occupancy records
• Define training requirements, create documentation and deliver training support to end users around overall systems and processes, and specifically for assessment and evaluation
• Manage system security, access levels, and user permissions across platforms
• Oversee security/door access and Lenel support including managing access levels, scheduling door masking, data integrations, user training and documentation, affiliate management, and temp card management (collaborate with AD, CL Facilities on facilities work-related access)
• Liaises with system vendors, ITS, Student Affairs Analysts and assessment team, and other university stakeholders to ensure optimal system use. - (Essential)

40% - Data Analytics, Assessment, and Reporting

• Oversee departmental reporting and assessment efforts, including data collection, analysis, reporting and documentation to ensure accurate and timely processing and/or development of strategic modeling reports
• Provide ongoing assessment data related to student learning, community development, student engagement and retention, and resident satisfaction
• Analyze and interpret assessment results and other data sources related to student development, success, persistence and satisfaction
• Gather and analyze department and university business data/information to assess the impact of current business processes and formulate recommendations
• Gather data, conduct research, and evaluate Campus Living Experience framework goals and objectives for students and employees • Conduct program- and department-level assessment efforts as directed by supervisor and in collaboration with department expanded leadership team, including developing new and adapting existing processes
• Work with department functional areas to review, evaluate, write, and complete annual outcomes assessment, including learning outcomes, program outcomes, and administrative outcomes
• Lead assessment efforts aligned with the Campus Living mission and values
• Evaluate/modify assessment-related questionnaires and other data collection methods and instruments
• Create and evaluate survey instruments using survey development methodologies, including identifying and suggesting appropriate scales, avoiding bias, and evaluating reliability of items/instruments and validity of decision based on results
• Gather assessment data through a variety of methods including, but not limited to surveys, focus groups, interviews, and department and university reports
• Create/manage data sets, databases and associated data protocols and procedures
• Define and develop StarRez and Business Objects reports/dashboards for the most relevant and important key performance indicators (KPIs), interfacing with department employees to understand details of particular roles, functions, populations, and systems, and translate to the design
• Understand basic system interconnectivity and relationships between analytical tools and system structure and design
• Conduct data analysis using specialized software, and pulling from multiple data sources
• Analyze and assess data and functional area performance to identify issues and ensure appropriate prioritization
• Coordinate and perform data collection, analysis, reporting, documentation and other duties to ensure accurate and timely processing or development of required reports; run reports and create queries to extract data from department and university systems
• Create frequency tables, pivot tables, pie bar and line graphs to display data for one year and multi-year year trends
• Assist with developing and refining management reports to inform and build complex predictive space models forecasting new and returning student demand and space allocation
• Identify influencing factors within occupancy management and communicate trends to department leadership; analyze, interpret and share pertinent data and trends
• Facilitate semesterly meetings with student leadership organizations, including Campus Living Student Association (CLSA), National Residence Hall Honorary (NRHH), and BIPOC Collective to gather and process student feedback related to the Campus Living Experience
• Assist Campus Living employees in interpreting assessment data, triangulate with other data, make recommendations, and apply results to improving programs/efforts and overall department effectiveness
• Write reports including tables, graphs, and narratives of study/project goals, methodology, and results
• Create executive summaries for major departmental assessment, including key recommendations and takeaways from reports; summarize and prepare materials for Campus Living quarterly retreats
• Prepare and communicate assessment results to technical and nontechnical audiences using data visualizations and comprehensive reports; produce and present reports for key stakeholders with recommendations for change
• Lead discussions/workshops/trainings about using assessment data, understanding results, and informing programming efforts based on assessment data
• Collaborate with department leadership and designees to ensure that data is being used to make recommendations for programs
• Create and conduct training to help grow the skillset of department employees, including training on tools that can help them create reports for their program outcomes
• Serve on Student Affairs Assessment Committee - (Essential)
•  

5% - Supervision

• Train, supervise, and evaluate one Graduate Assistant
• Define work goals and standards; assign and coordinate tasks
• Train employee to be effective and knowledgeable in their work
• Conduct regular performance reviews, including positive and constructive feedback
• Collaborate with recruitment and selection committee on hiring process - (Essential)

5% - Departmental Engagement

• As a member of the Campus Living expanded leadership team, participate in the CL 10-Year Comprehensive Planning process, ongoing strategic planning, department goal setting, data/assessment efforts, and determining priorities and initiatives
• Communicate trends, concerns, and achievements regularly with supervisor and leadership team
• Develop positive working relationships with other campus departments, agencies, and resources that serve students and employees • Assist with special projects and serve as a supportive team member within the operations area, the department, and the university • Participate in regular Campus Living meetings
• Participate in University, divisional, and departmental training and developmental activities as needed
• Serve on and/or chair department committees/ad-hoc groups, divisional or University committees as needed - (Essential)

5% - Other Duties as Assigned - (Marginal)

Minimum Qualifications

• Undergraduate bachelor’s degree.
• 2 years of management experience OR 3 years of relevant experience.
  
  

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s Degree in Higher Education Administration, Student Affairs, Business Administration, or other related field
• Experience in campus living, university housing, or residence life
• Experience with operational aspects of university housing
• Experience and demonstrated skills in assessment, data analysis, and reporting

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of principles of programs, policy implementation, and department administration.
• Understanding of information systems and office automation practices, including housing information systems.
• Knowledge of higher education administrative systems, industry trends, and related business principles.
• Intermediate knowledge of routine business analysis tools and processes, including data gathering and forecasting methods.
• Knowledge of business activity monitoring and electronic data processing.
• Knowledge of principles and procedures of the assigned work unit.

Skills

• Excellent organization, administrative, and time management skills; demonstrated ability to successfully handle multiple projects concurrently; high attention to detail.
• Coordination of activities, evaluating data and establishing priorities.
• Organizational and project management skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Teams
• Skill in forecasting.
• Data analysis skills.
• Extensive customer service experience and skills.
• Excellent verbal and written communication skills; ability to communicate and work effectively with individuals from a variety of backgrounds.

Abilities

• Ability to analyze operational and procedural problems, make well-reasoned sound decisions, and develop, recommend, and evaluate proposed solutions.
• Ability to develop short- and long-range facility planning
• Ability to work independently and in teams.
• Ability to balance competing priorities.
• Ability to demonstrate strong problem solving, organizational, and analytical capabilities.

Compensation

Salary range is $75,000 - $78,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.