Special Information

• This position is posted as Assistant Director, Campus Living Facilities, which is a working title. The NAU system title for this position is Operations Assistant Director.

About the Department/College

Campus Living at Northern Arizona University houses over 8,200 students and staff in 22 campus living communities (CLCs), including traditional-, suite-, and apartment-style housing. Our departmental mission and four foundational value areas work in concert to provide an intentional, comprehensive, and expansive lens guiding all we do and how we do it.

Campus Living Mission Statement:
“We create a welcoming and vibrant campus living experience where students connect, explore, and belong.”

Campus Living Foundational Value Areas:

• Care and Support
• Community and Connectedness
• Equity and Inclusion
• Learning and Development

About the Position

The Assistant Director (AD), Campus Living Facilities helps oversee and guide facilities operations and participates in long-range planning for the physical buildings in Campus Living, which include 22 Campus Living Communities (CLCs), one warehouse, and a central office building. Reporting to the Director of Campus Living Facilities, the Assistant Director establishes and pursues development goals, capital project improvements, and deferred maintenance for facilities operations and physical buildings to ensure effective service is provided to students and staff living and working in Campus Living spaces.

The Assistant Director contributes to the development of the annual CL facilities budget of approximately $15 million, and long-range fiscal planning for capital projects, maintenance, custodial, furnishings, and services. This position serves as an “owner’s representative” on capital projects in conjunction with the NAU Facilities Services Planning, Design, and Construction Project Managers and in consultation with the Director of Campus Living Facilities. This position serves with the Director as a liaison with NAU Facilities Services in all matters related to maintenance and operations, facilities engineering, custodial services, grounds, snow removal, utilities, and facility management systems.

The Assistant Director reviews, plans, and implements procedures and policies to ensure the department maintains maximum efficiency related to CL facilities and observes industry trends in higher education campus operations and other relevant fields to inform NAU and Campus Living strategic decisions. The AD supports university strategic plans and ensures relevant staff adheres to institutional facility-related policies.

Responsibilities Include

50% - Strategic Facilities Planning and Operations

• Participate in long-range planning for the physical buildings in Campus Living, including 22 Campus Living Communities, one warehouse, and a central office building
• Assist in the development of a large-scale budget for capital projects, maintenance, custodial, furnishings, and services
• Serve as an “owner’s representative” on capital projects in conjunction with Planning, Design, and Construction Project Managers and in consultation with the Director of Campus Living Facilities
• Assist in prioritization and planning to address deferred maintenance while continuing to create vibrant and welcoming Campus Living Communities
• Plan and implement ways to address code compliance and carbon neutrality goals within Campus Living buildings
• Utilize work orders, Facility Condition Assessments, observations, and other data to analyze trends and proactively identify capital and non-capital project needs
• Develop and implement policies, procedures, and processes to enhance relationships, serve students, and maintain facilities
• Examine existing business processes and systems; collect feedback and data to inform and improve processes and systems
• Ensure congruency and efficiencies within CL Facilities, and between areas of Campus Living
• Gather data, conduct research, and evaluate Campus Living Experience framework goals and facilities-related objectives for students and staff
• Analyze trends and feedback to anticipate student/staff needs, features, and functional requirements from which new and/or improved systems, functions and offerings can be designed, developed, tested and implemented
• Identify influencing factors within facilities management and communicate trends to department leadership; analyze, interpret and share pertinent data and trends · Benchmark with other institutions and research policies and strategies
• Contribute to planning for enhancement of CLC shared spaces, including lobbies and secondary public spaces; conduct research related to public space enhancement initiative, including student and staff focus groups, industry trends and best practices
• Interact and develop partnerships with other departments and internal work units to attain department goals and objectives 
• Develop partnerships with NAU Facilities Services to continually improve service to Campus Living students, employees, and guests
• Communicate with all areas of Campus Living to develop and implement cross-collaborative work
• Create and conduct facilities training to help grow the skillset of department staff members
• Meet with each Campus Living Community Coordinator (CLCC) over the course of the academic year to discuss facility priorities in their buildings, gain feedback, provide context, and build relationships
• Facilitate semesterly meetings with student leadership organizations, including Campus Living Student Association (CLSA), National Residence Hall Honorary (NRHH), and BIPOC Collective to gather and process student feedback related to the Campus Living Experience
• Determine and implement student and staff facilities-related educational opportunities while living on campus
• Provide great customer service to students, families, guests, and employees; includes responding to and resolving escalated facilities complaints or concerns
• Serve as primary contact for Campus Living on-call team to notify about high-level facilities issues, critical incidents, and emergencies, including after-hours and weekends; provide advice to on-scene personnel and immediate assessment as needed
• Review nightly work control log activity; follow up on steps taken and communicate updates as needed - (Essential)

35% - Project and Process Oversight

• Create and implement means of tracking cyclical maintenance and projects
• Utilize planning tools to conduct short- and long-range planning activities related to building use, maintenance, refurbishing, and scheduled renovation
• Facilitate turnover process of student and staff spaces at each term transition in collaboration with other Campus Living areas, NAU Facilities Services, and designated vendors contracted to complete work
• Assists Director with management of large comprehensive departmental projects and processes
• Follow all university policies related to purchasing and procurement. In-depth understanding and application of policies and delivery methods for facilities-related work.
• Oversee facilities work-related security/door access and Lenel support, including managing access levels, scheduling door masking, user training and documentation, affiliate management, and temp card management (collaborate with AD, CL Operations on non-facilities work-related access)
• Conduct regular walkthroughs of all CL buildings
• Communicate project and process updates to department staff and campus partners - (Essential)

5%- Supervision

• Train, supervise, and evaluate one Graduate Assistant
• Define work goals and standards; assign and coordinate tasks
• Train employee to be effective and knowledgeable in their work
• Conduct regular performance reviews, including positive and constructive feedback
• Collaborate with recruitment and selection committee on hiring process - (Essential)

5% - Departmental Engagement

• As a member of the Campus Living expanded leadership team, participate in the CL 10-Year Comprehensive Planning process, ongoing strategic planning, department goal setting, data/assessment efforts, and determining staffing priorities and initiatives
• Communicate trends, concerns, and achievements regularly with supervisor and leadership team
• Develop positive working relationships with other campus departments, agencies, and resources that serve students and staff
• Assist with special projects and serve as a supportive team member within the facilities area, the department, and the university
• Participate in regular Campus Living meetings
• Participate in University, divisional, and departmental training and developmental activities as needed
• Serve on and/or chair department committees/ad-hoc groups, divisional or University committees as needed - (Essential)

5%% - Other Duties as Assigned - (Marginal)

Minimum Qualifications

• Undergraduate bachelor’s degree.
• 2 years of management experience OR 3 years of relevant experience.
  
  

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s Degree in Higher Education Administration, Student Affairs, Business Administration, or other related field
• Experience in campus living, university housing, or residence life
• Facilities management experience within a higher education setting

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of principles of programs, policy implementation, and department administration.
• Knowledge of higher education administrative systems, industry trends, and related business principles.
• Knowledge of campus housing facilities management and operations.
• Knowledge of budgeting, cost estimating, tracking, and procurement procedures.
• Knowledge of principles and procedures of the assigned work unit.

Skills

• Excellent organization, administrative, and time management skills; demonstrated ability to successfully handle multiple projects concurrently; high attention to detail.
• Coordination of activities, evaluating data and establishing priorities.
• Organizational and project management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Teams
• Extensive customer service experience and skills.
• Excellent verbal and written communication skills; ability to communicate and work effectively with individuals from a variety of backgrounds.

Abilities

• Ability to analyze operational and procedural problems, make well-reasoned sound decisions, and develop, recommend, and evaluate proposed solutions.
• Ability to develop short- and long-range facility planning
• Ability to work independently and in teams.
• Ability to balance competing priorities.
• Ability to demonstrate strong problem solving, organizational, and analytical capabilities.

Compensation

Salary range is $75,000 - $78,000. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.