Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU - Yuma, with or without accommodation. Opportunities for remote work are rare.
• Driving a vehicle on behalf of the university is anticipated to be a regular part of this position. Arizona Administrative Code Fleet Safety Policy requires all employees who drive on university business become authorized by submitting Driver’s license information for driving record monitoring, and completion of training appropriate to the level of driving performed. The law applies to all faculty, staff, and students who drive personal or university-owned motorized vehicles for any business purpose. More information on the NAU Authorized Driver Policy can be found on the NAU website.

About the Department/College

NAU-Yuma, located on the Arizona Western College campus, provides undergraduate, graduate, and professional degree opportunities while serving the educational and workforce needs of Yuma and the surrounding communities.

About the Position

Make a meaningful impact on the student experience as the Academic Success Coordinator, Intermediate for the NAU- Yuma Campus Student Success Center (SSC). This position provides an exciting opportunity to lead programs and services that help students succeed from enrollment through graduation. The successful candidate will coordinate academic support services, develop student success and retention initiatives, oversee tutoring, mentoring, and Testing Center operations, and manage essential wrap-around resources that address both academic and basic needs. Through student outreach, campus engagement activities, and collaboration with university and community partners, you will help students navigate challenges, access resources, build confidence, and achieve their educational goals while contributing to improved retention, persistence, and degree completion outcomes.

Responsibilities Include

40%- Student Success and Retention

• Develops and coordinates the Yuma Campus Student Success Center (SSC) to promote student academic success, strengthen students’ academic identity and engagement, and contribute to improved course completion, retention, and graduation.
• Collaborates with faculty and staff to identify and address barriers to student persistence and academic performance.
• Coordinates and evaluates SSC initiatives and services to ensure alignment with Yuma campus strategic priorities and student success goals.
• Develops and implements targeted interventions for students experiencing academic difficulty or other barriers to persistence.
• Monitors student success indicators and utilizes data to identify trends, assess needs, and recommend improvements to student support services.
• Conducts outreach to students identified as at-risk and connect them with appropriate academic and campus resources.
• Coordinates student success workshops and programming focused on topics such as academic skills, time management, study strategies, and college navigation.
• Evaluates the effectiveness of student success initiatives and prepare reports outlining outcomes and recommendations.
• Collects, analyzes, and reports assessment data related to student retention, engagement, and service utilization.
• Makes recommendations to leadership regarding program enhancements, resource allocation, and student success strategies.- (Essential)

25% - Supervisory 

• Recruits, trains, and supervises tutors and mentors to support student needs and academic success, including training on Louie’s Cupboard and Testing Center operations.
• Develops work schedules, assign responsibilities, and monitor performance of tutors, mentors, and student employees.
• Provides ongoing coaching, training, and professional development opportunities.
• Participates in hiring, onboarding, and performance evaluations for student employees.- (Essential)

25% - Student Outreach, Marketing, and Engagement

• Supports student-facing marketing and promotional efforts through social media, university and community events, campus representation, and other outreach activities that promote awareness and use of SSC services.
• Represents the university in outreach and engagement activities, collaborates with campus partners to promote consistent messaging, and connects prospective and current students with relevant programs and resources.
• Coordinates workshops, events, and outreach activities designed to foster student engagement and belonging.
• Establishes relationships with community organizations and campus partners to support student success initiatives.
• Coordinates operations and resource distribution for Louie's Cupboard and the Student Career Closet.
• Monitors resource utilization and identify opportunities to expand services based on student needs.
• Collaborates with campus and community partners to secure donations, resources, and support for student basic needs initiatives.
  - (Essential)

10% - Other 

• Participates in university committees and collaborative workgroups focused on student success, retention, and degree completion.
• Other duties as assigned - (Essential)

Minimum Qualifications

• Bachelor’s degree in a field appropriate to the area of assignment
• 2 years of relevant experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Master’s degree in education, social sciences, or a related field
• Minimum of two years’ supervisory experience
• Three years’ experience with higher education advising, transfer, and/or student services
• Bilingual English/Spanish
• Experience offering tutoring and mentoring services to students
• Experience in case management services
• Experience coordinating student events and support services
• Demonstrated evidence or knowledge of successful strategic planning

Knowledge, Skills, & Abilities

Knowledge

• Working knowledge and understanding of student persistence, learning capacities, and skill in designing and implementing valid tools to assess those outcomes.
• Knowledge of higher education in the areas of academic success initiatives or similar administrative or teaching experience.
• Knowledge of rules, regulations, guidelines, and procedures related to program area.
• Knowledge of budgeting and account reconciliation principles.
• Knowledge of organizational practices and principles.

Skills

• Program planning, development, and implementation.
• Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.
• Coordination of activities, evaluating data, and establishing priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Abilities

• Establishes and maintains effective working relationships.
• Communicates effectively.
• Possesses problem solving, organizational, and analytical capabilities.
• Works independently.
• Exercises good judgement and professionalism.

Compensation

Budgeted salary is $45,533. 

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.