Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
• University Advising is hiring for 1 to 3 positions within various specialized teams. These positions are located at the Flagstaff Mountain campus.

About the Department/College

This position will be within University Advising, on the Flagstaff Mountain campus. Some evening/weekend work may be necessary to support student programming.

About the Position

University Advising is hiring an academic advisor. This position requires some weekend and evening work. This position is located at the Flagstaff Mountain campus.

This position delivers basic academic advising services to promote and cultivate holistic academic and career success of students from the point of admission to graduation. Demonstrates basic level knowledge and skills in advising students and evaluates their abilities, interests, and talents in order to develop appropriate academic and career goals. Contributes to the optimization of the student experience and, in turn, improves student retention and success.

Application Instructions:

• A letter of interest (cover letter)
• Resume
• Three professional references

Responsibilities Include

60% - Student Development & Support

• Develop meaningful relationships with students based in empathy, compassion, and appreciative, developmental, and intrusive advising techniques.
• Interview and advise students regarding information, procedures and academic requirements of a specific program or major. Assist students in understanding requirements, evaluating academic abilities and setting goals.
• Maintain high familiarity with standard concepts, practices, and procedures of relationship building, coaching, and quality customer service.
• Systematically engage with learners to ensure their success and retention.
• Demonstrate core values of excellence in education, student success, educational access, diversity, integrity, professionalism and civility.
• Assess the student's stage of development (academic, career and personal) and promote student growth by determining suitable developmental tasks; assist students in the establishment of realistic and attainable academic and career goals.
• Responsible for a full range of coaching and advising activities with the primary goals of ensuring learner success and retention to graduation.
• Teach decision-making strategies and problem-solving skills to students by modeling and example.
• Work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to degree completion.
• Work with specific student populations and their particular needs (i.e., First-generation students, transfer students, nontraditional students, ROTC, international, Veterans, student athletes, etc.)
• Assist students in navigating university policies and procedures, including forms and processes for program/plan declaration, enrollment help, petitions to add/drop a class and graduation assistance.
• Student development and support is provided both in group and 1:1 interactions through meaningful settings such as workshops, enrollment events, drop-in hours, appointment availability, email, and messaging services.

35% - Caseload Management

• Monitor academic progress of students; analyze progress reports from instructors; determine eligibility and satisfactory progress toward degree; identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance; communicate findings to coaches and administrators.
• Maintain accountability for specific advising and coaching metrics and key performance indicators including timeliness and accuracy.
• Review full caseload on a regular basis and proactively engage in outreach to students.
• Take proactive measures to ensure prompt resolution of any potential obstacles, respond to student questions and concerns.
• Document student interactions according to unit requirements and standards.
• Assist in the maintenance of advising tools, such as Academic Advisement Reports, Jacks Planner, catalog, Transfer Academic Plan, Jacks Path, etc.
• Assist in recruitment of potential students by advising them of general academic requirements of a specific college, including program admission if applicable.
• Present academic information to orientation groups and potential students and parents.
• Evaluate transcripts from other academic institutions for application to degree program. Assist with process to apply any applicable credit to satisfy degree requirements.

5% - Collaboration, Teamwork & Professional Development

• Work together in a team setting to accomplish various projects, demonstrate empathy in support for one another and foster an environment of continuous improvement.
• May serve on various committees to give input in the development, refinement and updating of university/college academic policies and procedures.
• May facilitate seminars and workshops.
• Other duties as assigned.

Minimum Qualifications

• Associates or Bachelor's degree in a field related to area of assignment
• One year academic advising or related experience.

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

Preferred Qualifications

• Degree in field pertinent to the college, higher education or academic services.
• Previous advisement and/or teaching experience.
• Experience and/or knowledge of practices, policies and procedures at NAU or other higher institutions.
• Experience serving undergraduates in an academic environment.
• Experience with technology specific to advising, i.e., PeopleSoft.

Knowledge, Skills, & Abilities

• Basic knowledge and understanding of student learning outcomes.
• Knowledge of university and college curriculum content and requirements.
• Strong interpersonal skills.
• Ability to interact effectively with faculty, students, colleagues and community members of diverse cultural backgrounds, age ranges and experience levels.
• Ability to work collaboratively.
• Must be detail oriented.
• Ability to organize multiple projects at one time and follow through on deadlines.
• Strong written and oral communication skills.
• Strong computer skills.
• Proficiency in Microsoft Office Suite.
• Active listening skills.
• Demonstrated knowledge or theories related to student, career, and/or identity development.
• Comfortable in a fast-paced, high-volume environment.
• Experience in delivering effective presentations to small and large groups.
• Experience delivering excellent customer service.

Compensation

Budgeted salary is $43,700. Annual salary commensurate with candidate's qualifications and related experience.

Pre-Employment Check

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Also, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Notice of Availability of the Annual Fire and Security Report

Each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Immigration Support/Sponsorship

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

Submit your Application

To apply for this position, please click on the "Apply" button on this page. You must submit your application by midnight of the application deadline.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.